Regulation 13: Safeguarding service users from abuse and improper treatment, of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 makes it very explicit to all providers that they should have “Systems and processes must be established and operated effectively to investigate, immediately upon becoming aware of, any allegation or evidence of such abuse”.
Trust Care Solutions have worked with many local authorities over the country and with many providers to undertake safeguarding investigations following concerns raised. As a provider you will be judged on what actions you have taken following a safeguarding alert. This would be your immediate actions to protect people, the medium term plan to ensure risk reduction and finally a longer term plan to ensure that changes have been implemented and lessons learnt to minimise risk of re occurrence.
Local authorities as well as CQC will form judgements on your service and your ability to ensure the safety of people and how transparent your approach is to safeguarding.
Trust Care Solutions can come into your service and undertake an investigation in line with safeguarding protocols and draft a report and form recommendations that then can be shared with the local authority and CQC. This shows your transparency and willingness to go the extra mile for the safety of the people you care for.